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Terms of Service

Last updated: July 25, 2026

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of Remark (the "Service"), operated by 15088194 Canada Inc., a corporation incorporated under the Canada Business Corporations Act with its registered office in Ontario, Canada, operating as "Remark" ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

2. Description of Service

Remark is a software-as-a-service tool that uses artificial intelligence to help businesses generate suggested replies to customer reviews. The Service generates draft text based on information you provide. You are solely responsible for reviewing, editing, and deciding whether to publish any content generated by the Service.

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent that you meet these requirements and that you are using the Service for business purposes.

4. Accounts

You must provide accurate and complete information when creating an account. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use. We are not liable for any loss arising from your failure to protect your credentials.

5. Subscriptions, Billing, and Free Trials

The Service is offered on a subscription basis. By starting a subscription, you authorize us, through our payment processor Stripe, to charge the applicable fees on a recurring basis until you cancel.

Free trials, where offered, convert automatically to a paid subscription at the end of the trial period unless you cancel before the trial ends. Free trials are limited to one per customer; we reserve the right to decline a trial to any customer who has previously subscribed to the Service. You may cancel at any time through your account settings or the billing portal. Cancellation takes effect at the end of your current billing period. Except where required by law, fees already paid are non-refundable.

We may change our prices at any time. Price changes will not affect your current billing period and will apply only to subsequent periods, with reasonable notice provided to you.

6. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or regulation
  • Generate content that is unlawful, defamatory, harassing, fraudulent, or misleading
  • Impersonate any person or misrepresent your affiliation with any entity
  • Infringe the intellectual property or privacy rights of any third party
  • Attempt to gain unauthorized access to the Service or its underlying systems
  • Use automated means to access the Service in a manner that imposes an unreasonable burden on our infrastructure

7. Your Content

You retain ownership of the review text and business information you submit to the Service ("Your Content"). You grant us a limited, non-exclusive license to process Your Content solely as necessary to provide and improve the Service. You are responsible for ensuring you have the right to submit Your Content and that doing so does not violate any law or third-party right.

8. AI-Generated Content

Content generated by the Service is provided as a suggestion only. We do not guarantee that generated content is accurate, appropriate, or suitable for any particular purpose. You are solely responsible for reviewing and approving any content before publishing it. We are not responsible for any consequences arising from your use or publication of generated content, including any harm to your business reputation or customer relationships.

9. Intellectual Property

The Service, including its software, design, and branding, is owned by us and protected by applicable intellectual property laws. These Terms do not grant you any right to use our name, logo, or other trademarks without our prior written consent.

10. Third-Party Services

The Service relies on third-party providers including Stripe for payment processing, Anthropic for AI processing, Supabase for data storage, and Vercel for hosting. Your use of the Service may be subject to those providers' own terms and policies. We are not responsible for the acts or omissions of any third-party provider.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components.

12. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Service. Our total liability for any claim arising from or related to these Terms or the Service will not exceed the total amount you paid us in the twelve months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless 15088194 Canada Inc., its directors, officers, and employees from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, Your Content, or your violation of these Terms.

14. Termination

We may suspend or terminate your access to the Service at any time, with or without cause and with or without notice, including for violation of these Terms. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination will survive.

15. Changes to These Terms

We may modify these Terms at any time. We will provide reasonable notice of material changes by email or by posting a notice within the Service. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

17. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the Service and supersede any prior agreements or understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

18. Contact

For questions about these Terms, please contact us at:

15088194 Canada Inc. (operating as Remark)
Ontario, Canada
contact@tryremark.io